Terms And Conditions

Terms and Conditions

REFUNDS ARE NOT ACCEPTED ON ANY OF HAIR PRODUCTS OR TOOLS DURING COVID-19 PERIOD DUE TO THE HEALTH AND SAFETY OFF ALL OUR STAFF AND CUSTOMERS.

 

Terms and Conditions applicable to a buyer of products using JADORECOUTUREUK

These terms and conditions are the contract between you and JADORECOUTUREUK.   By visiting or using our website, you agree to be bound by them.  Our suppliers may also impose additional terms and conditions to which your contract with them will be subject. 

JADORE COUTURE is a trade name of JADORECOUTURE LTD .You must be a minimum of 16 years of age to enter into a binding contract.  Otherwise, please ask someone over 16 to buy a product on your behalf. 

If you use our website, you do so in accordance with these terms.  If you are unable to accept these terms, your only alternative is to leave our website and stop using the services.

  1. Definitions

“Content”

Means the textual, visual content that is encountered as part of your experience on our website.  It may include, among other things: text, images, sounds, videos and animations.  It includes content posted by you.

“Our website”

Means our online platform JADORECOUTURE

"Post"

Means upload or place onto our website any content or material of any sort by any means.

“Product”

Means any item offered for sale on our website, whether physical goods or downloads.

“Seller”

Means a person who offers a product for sale on our website.

“Service”

Means any service provided through our website, whether free or charged.

  1. Our contract

2.1   JADORECOUTUREUK is neither a Buyer nor Seller of Products offered for sale in any form. 

2.2   JADORECOUTUREUK is an on-line marketplace and are agents of a seller only to the extent of use of our website as a platform for the Sellers Products and for collection and forwarding of your money.   

2.3   JADORECOUTUREUK is not responsible to you other than to receive your money and passing it onto the seller.

2.4   JADORECOUTUREUK welcomes any comments or complaints about a Seller which you make through our website.  You may act upon a complaint at our discretion for the benefit of the body of JADORECOUTUREUK members.

2.5   These terms and conditions regulate the business relationship between you and us.  By using Our website free of charge, you agree to be bound by them.

2.6   We provide a market place for the supply of products.  We are in no way responsible for:

2.6(1) Locating and ordering a product.

2.6(2) Refund of payment for any product, although if we make the transaction, the Seller must inform us of the return/refund.

2.7   At our discretion, we may change this agreement.  The version applicable to your contract is the version which was posted on Our website at the time that the contract was made.

  1. Your account and personal information

3.1   When you visit Our website, you accept responsibility for any action done by any person in your name or under your account or password.  You should take all necessary steps to ensure that your password is kept confidential and secure.  You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner.

3.2   You agree that you have provided accurate, up to date and complete information about yourself.  We are not responsible for any error made as a result of such information being inaccurate.

3.3   You agree to notify us of any changes in your information immediately it occurs.  If you do not do so, we may terminate your account.

  1. The buying procedure

4.1   JADORECOUTUREUK is not responsible for the fulfilment of your contract to buy a Product.

4.2   Prices listed on our website by Sellers are inclusive of any applicable sales tax.

4.3   Unless it is clear to the contrary, you may assume that every sale is made by the Seller in the course of their business.

4.4   Products may be offered for sale subject to any discount or promotion arranged between JADORECOUTUREUK the Seller.

4.5   Subject to discounts and promotions, some Products are offered for sale at a fixed price.

4.6   You are required to pay in the currency in which the Product is listed for sale.

4.7   Every sale will be subject to the laws applicable but there shall not be implied any right which is neither a legal right not set down in these terms and conditions.

4.8 To make future use of Our website easier and faster for you, we will retain the personal and delivery information you give to us.  We will not retain information relating to your payment or credit card as this financial information never comes into our control.  The information is given into a page of our payment service provider.   For details about disclosure of personal information please see our privacy notice.

  1. Payment Security

We take care to make our website safe for you to use.

5.1   Card payments are not processed through pages controlled by us.  We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.

5.2   If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems.  Your details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.            

  1. Our Guarantee

6.1   To give you the utmost confidence in the JADORECOUTUREUK buying experience we make the following guarantee:

6.2    If the Seller fails to supply a Product to you for which you have paid, or supplied a Product which is substantially different from what you ordered, we will refund the cost to you.

6.3   This guarantee is subject to the following conditions:

6.3(1)  You must first follow the returns and refunds procedure set out on Our website.

6.3(2)  The maximum payment is £175, we will make the payment to you between 30 and 45days from the date we receive your claim form, as provided on Our website.

6.3(3)  The claim form must be completed truthfully and accurately.

6.3(4)  You must provide a full street address.  

6.3(5)  You are limited to a lifetime maximum of five claims and a maximum of one item in two years.

6.3(6)  You must not have requested a charge back from your credit card company.

6.4   The guarantee set out in this paragraph is non-contractual.  We shall operate it at our entire discretion.

  1. Products returned

These provisions apply in the event that you return any Product to the Seller for any reason except as a result of your cancellation under the Regulations.

7.1   The Seller does not accept returns unless there was a defect in the Product at the time of purchase, or that the Seller has agreed in correspondence that you may return it.

7.2   The Products must be returned to the Seller as soon as any defect is discovered but not later than 14 days.

7.3   So far as possible, a Product should be returned:

7.3(1)  With both Product and all packaging as far as possible in their original condition.

7.4   We advise you to follow the returns procedure set out on your Seller’s website or otherwise in the terms and conditions.   If you do not do so, the Seller may be unable to identify you as the sender of the Products.

7.5   If the Seller agrees that the item is faulty, the Seller will:

7.5(1)  Refund the cost of return carriage.

7.5(2)  Repair or replace the item as he chooses.

  1. Content

8.1   If you Post Content to any public area of Our website it becomes available in the public domain.  We have no control who sees it or what anyone does with it.

8.2   We will use that licence only for commercial purposes of the business of Our website and will stop using it after a commercially reasonable period of time.

8.3 You accept all risks and responsibility for determining whether any Content is in the public domain and not confidential.

  1. Your Posting: restricted content

In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms.

In addition to the restrictions set out above, a Posting must not contain the following:

9.1   Hyperlinks, other than those specifically authorised by us.

9.2   Keywords or words repeated, which are irrelevant to the Content Posted.

9.3   The name, logo or trademark of any organisation other than yours.

9.4   Inaccurate, false or misleading information.

  1. Copyright and other property rights

10.1   All Content on Our website, for example, page text, graphics, logos, images, audio clips, digital downloads, data compilations and software, is the property of either us or our affiliates or suppliers of Products for sale.  It is all protected by international copyright laws.

10.2   You may not copy, or in any way exploit any of the Content, except as is expressly permitted in this agreement or with our written consent. You should note that copyright exists in compilations and graphic images, shapes and styles and in text.

11 Our disclaimers

11.1   Our website contains links to other Internet websites.  We have no control over any such websites.  

11.2   The JADORECOUTUREUK website and JADORE COUTURE Services are provided “as is” we make no representation or warranty of any kind, express or implied, including, without limitation, any warranty that either of them will be:

11.2(1)  Of satisfactory quality.

11.2(2)  Fit for a particular purpose.

11.2(3) Available or accessible, without interruption, or without error.

11.3  So far as we are concerned, a Product you buy through Our website, we are not liable for:

11.4 (1)  Any product or service complying with the requirement of any law or being available.

11.5(2)  The Seller performing their contract.

11.6  The Seller can take any action that may reasonably be required from time to time, to protect his interests and ours in connection with a breach or possible breach of the Regulations.

11.7  You now expressly release us from any and all claims and liability known and unknown, arising in any way from a dispute between you and a Seller.